Support
Help with Cartomoir on the web and on iPhone.
Contact us
Email hello@cartomoir.com with your username and what went wrong. Screenshots are even better. A real person will get back to you soon!
I bought Pro but don't have it
Pro belongs to your Cartomoir account and not to your individual device. Make sure you're signed in to the same account you bought Pro with. In the iPhone app, open any Pro screen and tap Restore purchases to re-check App Store purchases made with your Apple ID.
If you bought Pro on the website, it will already work in the app.
Cancelling a subscription
Bought in the iPhone app: Apple manages your subscription. Open Settings on your iPhone, tap your name, then Subscriptions. Turn off auto-renew at least 24 hours before the period ends.
Bought on the website: go to Profile and choose Manage billing.
Either way, you keep Pro until the end of the period you've paid for.
Refunds
Apple handles refunds for App Store purchases: request one at reportaproblem.apple.com. For purchases made on the website, email us and we'll make it right.
Downloading your data
On the website, open Segments and choose Download all (GPX + GeoJSON). You get one GPX file per route plus a combined GeoJSON file, free on every plan.
Deleting your account
In the iPhone app, go to Settings and tap Delete account. On the website, it's at the bottom of your Profile page. Deletion removes your account, every journey on it and your public map, and can't be undone, so download your data first if you want to keep it.
Deleting your account doesn't cancel an App Store subscription. Cancel it in your iPhone's Settings as well.
Privacy
How we handle your location history, Apple Health workouts and purchases is set out in the Privacy Policy. The Terms of Service cover everything else.